My bizarre couch shopping experience

by Kristen on August 30, 2009

I think I’m going to have to set the story on this one and tell you how we ended up here. Phil and I sold another couch that we had in our family room, to make room for a more comfortable and useable one. Once it sold (in less than 1 day on Craigslist) I started searching around online.

I kind of had an idea in my mind of what type of couch would work for us so I started searching on the internet. I found several different websites that carried the couch we wanted, one of which happened to be a 2 hr drive from us in North Carolina. Hooray – perfect scenario, we figured. We’d get to look at it in person before committing to our cheapo couch. So that Saturday we packed ourselves into the truck (in case they had it in stock – we’d be able to bring it home with us) and off we went to Lexington, NC. Off to the Smart Buy Furniture Discount Center.

Two hours later we pulled up and our collective jaws dropped open. Finn’s too I think. This is what we saw.

Smart Buy Furniture Discount Center

Smart Buy Furniture Discount Center

This can’t be it I said. We looked at our google map and then up again at the address on the building and yes, this was it. Oh crap. We just wasted 2 hours in the car with a 2 yr old, on a Saturday no less. But then we figured, OK we’re here, let’s at least go in and maybe we’ll be surprised. LOL….yes, we were definitely surprised. I’d never seen anything like this before in my life. I only wish I had taken a pic because my written description most definitely will not be enough to paint an accurate picture in your head.

Picture an old gas station, circa 1875, that had been transformed into a brothel, and then a bingo hall, and then maybe an orphanage, before being transformed into a discount furniture store. On top of that, picture a building that hasn’t had any physical renovations done to it since 1875. I think they removed the gas pumps, moved in the prostitutes, then moved them out and brought in the bingo hall tables. When that era ended they moved those out and brought in the beds for the orphanage. And now, here we are 135 years later and it’s the same building, that looks like it’s about to collapse in on itself, but it’s stuffed with furniture. And when I say it was about to collapse, I mean…its…about…to…collapse. The beadboard walls were rotting in sections…the tin ceiling had more water stains that not, and the floor was a distressingly old commercial grade blue carpet. Uck.

After a quick visual scan around the 400 sf room we realize that there is not one single couch that we’d be interested in. We also realize that we’re taking our lives in our hands by being in this building. So I approach the salesman behind the desk and show him the printout that I had brought with me. He says that yes, they do indeed have that couch but it’s in the showroom down the street. The showroom!!! Hooray, there’s a showroom! We bundle ourselves back into the truck and head down the street. Upon arrival however, we find an open sign in the window, but a sign on the door that reads:

Seriously?

Seriously?

Hmmmm…I pick up the phone and call the number. Someone picks up the phone, doesn’t say anything and starts carrying on a conversation with someone who seems to be standing next to them. Hmmm…..After listening to the person on the other end of the phone for several minutes I finally give up and hang up the phone.

After waiting about 5 more minutes someone finally shows up to open the door. Finally. In we go. We browsed around for about 30 minutes, find the couch we want, pick the fabric, pay for it and off we go. The salesman tells us that it should be ready to pick up in approximately 2-3 weeks. Okey dokey.

About 12 days later we get a call saying that our couch is ready to pick up. Here’s where the story starts to get even weirder. We show up first thing on Saturday morning, at 9:30. We walk in to the building that’s falling down and whip out our paperwork to show the fella at the desk. As he’s checking our paperwork I start looking around and nearly fall over dead when I see a bloody, severed foot sticking out from under the desk. Ahhh!!!! Very funny guys.

Next he tells us that we need to follow him across the street to the warehouse. Here’s the dirt road that we drive down.

Are we being punk'd?

Are we being punk'd?

We drive up to a warehouse door. I’m starting to feel like I should call someone and tell them where we are, just in case we’re never seen again. I can feel my armpits starting to get sweaty. Maybe this isn’t a good idea after all. Please don’t kill us, please don’t kill us.

Warehouse, or dungeon?

Warehouse, or dungeon?

Next, the guy loads our couch into the back of the truck and tells us we need to drive back to the side door of the original building. Really? Why? So that the other salesperson can make sure we have the right couch. Hmmm….okay, whatever. We drive up to the side door, this is what we see:

Side door

Side door

Oh boy. The guy comes out a second later, checks our couch and says we’re good to go. We both breathe a collective sigh of relief and drive off. Alive. With a new couch.

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{ 3 comments… read them below or add one }

Dad August 31, 2009 at 5:46 pm

I have read stories about how it is down south. They could have killed you and eaten you. AND FINN! Now you know why I carry a gun!

Reggie December 5, 2009 at 10:01 pm

Yikes!

Please explain why you purchased Furniture in the Friendly Small Town of Welcome, NC (could it be possible the prices were much more affordable than at Ashley, RTG or LaZBoy where they pay huge rent & sell basically the same merchandise)?

If you wanted Track Lighting and New Carpet why did you not just make your purchase in Raleigh?

Have you experienced any problems with your Furniture or the Friendliness of our Staff (you indicated that you spent 30 minutes choosing Custom Furniture & received it in 12 days)? If so please give us a call at 336.731.3459 as we have been in business for 11 years and are dedicated to 100% Customer Satisfaction.

Your Camera seems to point towards the worse areas of our 20,000 Square feet of individual Showrooms and Warehouses located throughout our town. You have even went so far as to post a picture of one of our employees as if he were an Ax Murderer (is that legal?). Also please take a look at your review and pictures, remember one of our slogans “Low Overhead means LOW PRICES!”.

The Sofa that you purchased from us was Made in the USA by March Furniture Manufacturing and is of Very High Quality and Craftsmanship.

Sorry about the damaged foot prank, some people have no sense of humor so we do apologize for that!

The suggestion carry a gun everywhere you go as your son suggest (personally that makes me fear for my life) does not seem like something you would need to do in a Friendly Small Town such as Welcome, NC (Please check out our crime rate)!

Overall you guys seemed to be very nice when you were in our store and we enjoyed doing business with you, why you chose to leave us a bad review baffles me.

We are aware that many people go into Culture Shock when they first visit our Office/Showroom however, after visiting all of our Locations and seeing what we have to offer they get over it (You purchased from us for some reason, right?). So to turn this review into a positive I have designed a Graphic Layout for you to add to your “witty” web review. Please email us from our website (or call me) and I will attach and send the .jpg to you.

Also please be aware that I try to stay at peace with myself and others so this comment is much more “Christian Like” than the first one I wrote!

Owner & Founder,
Reggie

Kristen December 6, 2009 at 3:46 pm

Reggie, I think you read more into this than you should have.

Obviously we liked you guys, we bought our furniture from you. Everyone we dealt with was really nice.

The fact remains that the entire experience was a bit bizarre for me. If you re-read my post, you’ll see that I was writing about the weird stuff that surrounded a very normal process of buying a couch.

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